Services Terms and conditions
Oliver Kate Trading name of Covale Consultancy B.V. KVK: 92910319 Noordwijk, Netherlands hello@oliverkate.com
Last updated: August 2026
About these terms
These Service Terms and Conditions ("Service Terms") apply whenever you engage Oliver Kate for a paid service: Coaching, Advisory, Interim leadership, or other paid engagements, such as, but not limited to, website and digital design and build work. They are separate from the Oliver Kate Website Terms and Conditions, which govern visitor use of oliverkate.com, and from the Oliver Kate Privacy Policy, Cookie Policy and Disclaimer. If you are both a visitor to this website and a paying client, those other documents continue to govern your use of the site, and these Service Terms govern the engagement itself.
As a client, the specific scope, deliverables, timeline and fees for your engagement are set out in the proposal or Statement of Work ("SOW") we agree with you. Where these Service Terms and your SOW conflict, the SOW takes priority for that engagement.
How these terms apply
We provide you with these Service Terms before or when we agree your SOW, either as an attachment, a link you can save, or a copy sent by email, so you have a genuine opportunity to read them before the engagement begins. A current copy is always available at oliverkate.com and we will send you a copy free of charge on request. By confirming a proposal or SOW, whether by signature, by email confirmation, or by making the first payment we request, you agree to be bound by these Service Terms.
Services
Oliver Kate provides the following paid services:
Coaching. Personal, professional and leadership coaching for executives and individuals navigating a change, decision or leadership challenge.
Advisory. On-demand expert advisory for organisations, typically running from a single day to a few weeks.
Interim. Embedded senior leadership within a client organisation for a defined period, part-time or full-time.
Other paid engagements. (Such as, but not limited to): Website and digital design and build. Design, mockup, build and handover of websites and related digital assets, typically delivered in stages (for example: discovery, style and mockup approval, build, review, handover).
Fees & Payments
Fees are as set out in your proposal or SOW and are quoted in euros exclusive of BTW (VAT) unless stated otherwise. Unless the SOW says otherwise, we invoice in stages: a deposit or first-stage payment on acceptance of the SOW, with the balance invoiced against agreed milestones or on completion.
Invoices are payable within 14 days of the invoice date unless the SOW specifies a different term. Late payment accrues statutory interest under Dutch law from the due date until paid: commercial interest under Article 6:119a of the Dutch Civil Code where you are contracting as a business, or statutory interest under Article 6:119 of the Dutch Civil Code where you are contracting as a private individual. We may pause work on the engagement until overdue amounts are settled.
Travel, accommodation, subsistence and other expenses reasonably incurred in delivering an engagement, for example for an Interim or Advisory assignment requiring on-site work, are not included in the agreed fee unless your SOW states an all-inclusive rate. Where practical, expenses above a reasonable threshold are agreed with you in advance and are invoiced at cost, itemised separately from the fee.
Reasonable, pre-agreed third-party costs incurred on your behalf for a website or digital engagement, for example stock imagery, premium fonts, paid platform plans, or domain registration, are billed separately or passed through at cost, and remain your ongoing responsibility after handover.
Your Responsibilities
You agree to provide, in good time, the information, decisions, access and support we reasonably need to deliver the engagement.
For Interim and Advisory engagements, this typically includes reasonable access to the systems, premises, personnel, data and documents needed to do the work; a clear mandate and scope of authority; a named point of contact or sponsor within your organisation; reasonable availability of relevant stakeholders for interviews, workshops or reviews; and timely decisions from your leadership where the engagement depends on them.
For a website or digital engagement, this typically includes brand assets, copy, imagery, and login access to relevant platforms.
Where your delay in providing the above materially affects the agreed timeline, we are not responsible for the resulting delay and may adjust the schedule or fees accordingly. You are responsible for the accuracy of any information or materials you supply, and for ensuring you hold the necessary rights to any content, images or trademarks you ask us to use. We accept no liability for claims arising from content, materials or legal text you supply to us, including any legal pages built to your specification.
Changes & Revisions
Any change to the scope, duration, cadence or fee of an engagement, including extending a fixed Coaching package beyond its agreed number of sessions, or expanding an Advisory or Interim assignment beyond its agreed scope, is treated as a change request. We will confirm the change and any effect on fees in writing (email is sufficient), formalised as an addendum to your proposal or SOW, before it takes effect.
Where an engagement includes a bounded written or created deliverable, for example a website, training deck, digital product or written piece, your SOW may set out a number of included feedback and revision rounds. Reasonable, in-scope revisions within those rounds are included in the agreed fee; requests beyond them are treated as a change request under the paragraph above.
We are not liable for errors, omissions or dissatisfaction arising from content, design or other deliverables you have approved in writing at any stage.
Intellectual Property
On receipt of payment in full, ownership of bespoke deliverables created specifically for you, such as a website, training materials, a report, or another written or digital deliverable, transfers to you, save for the exclusions below.
We retain all rights in our own pre-existing methodologies, frameworks, templates, tools and know-how used to deliver any engagement, including the Human One framework and any other Oliver Kate intellectual property. Nothing in an engagement transfers ownership of this underlying IP; you receive a licence to use it as embedded in your deliverables for your own business purposes.
Deliverables may include third-party elements, such as stock photography, fonts, plugins, platform templates or open-source components, which remain subject to their own licence terms and are not owned by either party. You are responsible for maintaining any ongoing licences needed to keep using these elements after handover.
Where a deliverable is built on a third-party platform (for example Wix), we are not responsible for that platform's features, pricing, terms of service or availability. Your ongoing use of a deliverable built on that platform is subject to the platform's own terms, and any subscription, hosting or transaction fees the platform charges are your responsibility to maintain.
Frameworks, worksheets, assessments and materials we use in Coaching, Advisory or Interim engagements remain our intellectual property. You may use outputs personalised for you, for example session notes or a bespoke report, for your own internal purposes, but may not resell, publish or commercially exploit our underlying frameworks without our written permission.
We may feature completed, publicly launched deliverables, such as a live website or other public-facing work, in our portfolio and case studies, unless you tell us in writing that you would like the engagement kept confidential.
Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other in connection with an engagement, and to use it only for the purposes of that engagement. This does not apply to information that is or becomes public other than through breach of this clause, that was already known to the receiving party, or that must be disclosed by law or court order. This obligation continues for three years after the engagement ends, and indefinitely for trade secrets.
Data Protection
Our Privacy Policy explains how we handle personal data collected through oliverkate.com as a website visitor. It does not cover personal data we process in the course of delivering a paid engagement, for example coaching session notes, assessment data, or personal data encountered during an Interim or Advisory engagement inside your organisation. We process that data in accordance with applicable data protection law, including the GDPR, and will tell you at the start of an engagement whether we are acting as controller or processor of that data.
Where we process personal data on your behalf and as your processor, for example by accessing your systems or staff data during an Interim engagement, we will put a separate Data Processing Agreement in place before that processing begins. Each party will notify the other without undue delay of any personal data breach affecting data processed under the engagement.
Working Relationship
Oliver Kate provides services as an independent contractor. Nothing in an engagement creates an employment relationship, agency, or partnership between Oliver Kate and you, and neither party is authorised to act on the other's behalf except as expressly agreed in the SOW. For Interim and Advisory engagements in the Netherlands, we are willing to work under a Belastingdienst model agreement (modelovereenkomst) where you ask for one, to support both parties' position under the Wet DBA.
Right of Withdrawal for Private Individuals
If you engage Oliver Kate as a private individual rather than as, or on behalf of, a business, and the engagement is agreed at a distance (for example, by email or through this website) or away from our business premises, you have the right to withdraw from the engagement within 14 days without giving a reason, under Dutch and EU consumer protection law.
This right does not apply once a service has been fully performed, if performance began after your explicit request and with your acknowledgement that you would lose the right of withdrawal once it was complete. It also does not apply to work that is personalised or made to your specification, such as a bespoke website build or a tailored coaching programme, once meaningful work has begun at your request.
Where this right applies to your engagement, we will provide you with a separate written notice and model withdrawal form at the start of the engagement, in addition to this clause.
Liability
We provide our services with reasonable skill and care. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited under Dutch law.
Subject to the above, our total liability arising out of or in connection with an engagement, whether in contract, tort or otherwise, is limited to the total fees you paid for that engagement in the twelve months preceding the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, or loss of data.
Coaching, Advisory and Interim services are provided to support your own judgement and decision-making. We do not guarantee any specific business, financial, career or personal outcome, and you remain responsible for decisions made on the basis of that support.
Cancellation, postponement and termination
Either party may terminate an ongoing engagement by giving the notice period stated in the SOW, or, if none is stated, 14 days' written notice. On termination, you pay for all work performed and costs reasonably incurred up to the effective date of termination. Deposits are non-refundable except to the extent they exceed the value of work actually performed.
We may suspend or terminate an engagement immediately, on written notice, if you fail to pay an invoice when due and do not remedy this within 7 days of being notified, or if your instructions would require us to act unlawfully.
Sessions or milestones you cancel or reschedule with less notice than stated in the SOW, or, if none is stated, less than 48 hours for a Coaching session, may be charged in full.
Complaints
If you are unhappy with any part of a service, please raise it with us as soon as possible, and in any event within a reasonable time of noticing the issue, at hello@oliverkate.com. Waiting an unreasonable time to raise a complaint about a service already delivered may affect your ability to claim a remedy under Dutch law. We aim to acknowledge complaints within 5 working days and to propose a resolution within 14 days.
Changes to these Terms
We may update these Service Terms from time to time. The date at the top of this page shows when it was last revised. Where you have an active engagement, any material change will be notified to you directly, and will not apply retroactively to a SOW already agreed unless we both agree in writing.
Governing law and jurisdiction
These Service Terms, and any engagement they govern, are governed by the laws of the Netherlands. Any dispute arising from or relating to these terms or an engagement will be submitted to the exclusive jurisdiction of the competent courts of the Netherlands, without prejudice to any mandatory consumer protections that may apply to you. A choice of court of this kind is treated as exclusive by default under the recast Brussels I Regulation (EU) No 1215/2012, Article 25, unless stated otherwise, consistent with the Oliver Kate Website Terms and Conditions, Privacy Policy and Disclaimer.
Contact
Oliver Kate, trading name of Covale Consultancy B.V.
KVK: 92910319
hello@oliverkate.com
http://oliverkate.com